Frequently asked questions
How do I get equipment?
Whether you are a healthcare professional assisting a patient, the individual in need, or a family member or friend, send an email stating the needed equipment, height and weight of the individual in need, the delivery location, and when it's needed by. We'll be in touch ASAP!
How much does it cost?
The equipment and its delivery are free. This is a nonprofit organization solely run on donations and proceeds from telehealth sessions. If you are able to provide financial support ,which allows us to purchase and deliver equipment, you can donate here.
How long do I get to keep the equipment?
As long as you need. If you need it forever, you keep it forever. If you no longer need it and would like to pay it forward by donating it back to this organization, we will happily find it a new home.
Can I donate used equipment?
We are aware of the many people who have equipment collecting dust but don't know what to do with it. We believe we can work together so no one has to go without a piece of equipment that could improve their independence, safety, and quality of life. If you have any equipment or supplies that are gently used, yet usable, please get in touch. While we no longer accept donations directly, we may be able to direct you to an individual or organization in need.
Why do you deliver the equipment?
We understand that times of hospitalization and recovery are stressful for the individual and their loved ones. We also know that typical lending closets have limited open hours, require pickup from a disabled individual, or require renting an appropriate vehicle for equipment transport. While we used to deliver in person to give us the opportunity to ensure optimality of the equipment and assess for potential additional needs, our financial limits no longer allow for that. Therefore, our equipment delivieries are now completed through Amazon or simliar parties, delivered as soon as possible to the doorsteps or hospital rooms of those in need.
Am I guaranteed the equipment if I email?
Unfortunately, our funding is very limited ,and although we wish we could say YES! every time, we are not yet at that level of financial ability. If we cannot deliver what you need, we may be able to point you in the right direction of an individual or organization who can!
Why isn't insurance paying for this?
In today's healthcare environment, a number of these items are not covered by insurance companies, requiring individuals to pay out of pocket. This organization also helps many who are uninsured.